ODMOP

Refunds

ODMOP Refund Policy

We want you to be sure ODMOP fits your organisation before you commit, which is why the Sandbox is free. This policy sets out when a subscription payment is refunded.

Try before you pay

The Sandbox is free, takes no payment details and never converts to a paid subscription automatically, so there is nothing to refund. Live is paid only after you have asked for it and agreed the arrangement with us.

First-payment refund: 14 days

If you are a new Live customer and ask for a refund within 14 days of your first subscription payment, we refund that payment in full, whether it was monthly or annual. This applies once per organisation.

After the first 14 days

  • Monthly plans: the current month is not refunded. Cancel before your next renewal date to avoid the next charge.
  • Annual plans: the annual payment is not refunded after the first 14 days, and the subscription runs to the end of the paid year. If you were charged for an annual renewal, write to us within 7 days of the charge and have not used the new period, we refund it.
  • Plan changes: moving to a higher plan is charged from the change; moving to a lower plan takes effect at the next renewal.

Always refunded

  • A payment taken in error, or charged twice.
  • A charge made after a cancellation that was confirmed before the renewal date.
  • Where the law of your place of business requires a refund.
  • Where an extended outage or defect on our side stopped your organisation using ODMOP for a significant part of a paid period; we credit or refund the affected portion.

Not refunded

Partial months or years after the refund windows above; periods in which you did not use the service; taxes already remitted to a tax authority (where the law lets us recover them we will); and charges for additional services agreed separately, except as that agreement says.

How to ask

  1. Write to support@afolaola.com from an Owner or billing contact address, with the organisation name and the payment date.
  2. We confirm eligibility, normally within 2 support business days.
  3. Approved refunds go back to the original payment method through our payment provider. Banks and card networks often take several business days to show them.

Your data after a refund or cancellation

You can export your organisation's data yourself while the workspace is active or read-only, and after a subscription ends we provide an export on request during the retention period. Read-only access and retention after a subscription ends are described in the Subscription Terms. Nothing is deleted automatically when a payment lapses.

Nonprofit discounts

Refunds are calculated on the amount actually paid, after any approved discount.

This policy does not limit rights you have under the law. Questions: support@afolaola.com or legal@afolaola.com. Last updated 3 November 2026.