Support
Getting help with ODMOP
Write to support@afolaola.com. A person reads it. This website has no chat and no ticketing form.
What to include
- Whether you were in the Sandbox or in Live, and the address you signed in with.
- What you did, what you expected and what happened instead.
- The time it happened, and a screenshot if it helps.
Never send your password, a recovery code or an invitation link, and do not send real personal data from the Sandbox.
Common questions
My invitation link does not work
Invitation links work once and expire after seven days. Ask your organisation's Owner to resend the invitation. Open the newest link, signed in or registering with the address it was sent to.
I cannot sign in
The Sandbox and Live have separate accounts: an address registered in one is not known to the other. Check which environment you are using. If you have lost your authenticator app, use a recovery code; if you have none, write to us from the address on the account and we will verify who you are before changing anything.
I did not receive an e-mail
Check your spam folder first. ODMOP's e-mail delivery is still being set up, so a message may not be sent in every environment; if one does not arrive, write to us and we will help directly.
My Sandbox evaluation has ended
When an evaluation ends the organisation becomes read-only: you can still look at it, but not change it. Write to us if you want it extended; extensions are agreed and recorded.
I want to move from Sandbox to Live
Nothing is copied from the Sandbox. Live is activated after an agreement and a verified payment, and a new organisation is created for you. Use Request access.
How do I turn on two-step verification or end my sessions?
Sign in, open Account security and follow the steps there. You can set up an authenticator app, receive recovery codes, see where you are signed in and end any session.
Who can see and change what in my organisation?
Each person has one role, and the server checks that role on every request. The Roles and permissions page inside the product lists exactly what each role can do. Only an Owner or Admin can invite people or change roles.
I found a security problem
Please do not use the support address. Follow the steps on the Security page.
What to expect
ODMOP is in early access. We do not yet publish a response-time commitment or a status page; both will be announced here if they are introduced. Questions about contracts go to legal@afolaola.com and about personal data to privacy@afolaola.com.